As you already know, staff involved in patient care must report changes with their patient’s condition immediately. Changes to be reported include:
What you may not know is that you are required to report other situations as well. If the branch is expecting you to be somewhere, but you are going to be somewhere else, this needs to be communicated. For example, if the branch is expecting you to be at the patient’s home throughout the duration of your shift but you are asked to accompany the patient to a doctor’s appointment, you must inform the branch so that staff will know where both of you will be. This type of communication allows the branch to plan around this change in order to keep the patient safe.
- Let us know about any changes to pick-up or drop-off locations;
- Inform the branch if the patient requests that you escort him/her to gatherings or other events/appointments that are not described in the plan of care or pre-scheduled;
- If a shift cannot be filled, alert the branch right away (at least 24-hours in advance) so that your absence is noted and steps can be taken to find a replacement; and
- Do not just arrange scheduling changes with other aides (e.g., agree that one of you will stay late). All changes must be communicated to the Staffing Coordinator so that the record of your start time and end time is accurate and complete.