All Metro is dedicated to making sure that patients receive the services they need. We are aware that there may be times when a caregiver is unable to fill his or her shift(s) as scheduled, but the agency's call-out policy (summarized below) must be closely followed.
If for any reason you cannot make it to your scheduled shift, you MUST call into the office or on-call at least four (4) hours ahead of time so that we have enough time to cover your shift and inform the patient. Do NOT wait until the last minute!
You may keep the patient apprised of the situation, but it is your first duty as the caregiver to inform the office or on-call of your intent not to be at work.
It is your responsibility to call-out for your shift. Do not have someone else call-out for you. This is not acceptable.
At the discretion of the branch (e.g., given the length of an absence), a written excuse may be required. The office will inform you if a written excuse is needed. Also, depending on the situation, your return to work may be dependent upon first submitting a clearance note.
Be considerate of your patients, your fellow caregivers, and supervisor, when you are not going to be at work. As mentioned above, failure to show up for your scheduled shift without calling out (i.e., a “no-call/no-show”) can result in termination. If you are terminated, be advised that your unemployment benefits may be denied due to the violation of your policy on attendance.
Your schedule is put into place based on the needs of your patients. Stick to the schedule that is in place and do not vary from it without prior approval from the office. If you are going to be late or need to leave early, the office needs to be notified.