Best Practices

Encourage client to see their Primary Care Physician regularly
Understand the difference between emergency and non-emergency issues. For non-emergencies, encourage client to see their PCP or to visit an Urgent Care Center
Remind client to take their medication as prescribed
Assist client in scheduling PCP appointment and communicating their symptoms to MD
Observe and report to the agency any changes in client’s condition
Document on a calendar the date client had an ER visit/hospitalization

Help coordinate annual vision and hearing appointments
Use proper transfer techniques to prevent dizziness
Encourage use of handrails, grab bars, and anti-slip shower mat
Check home for potential safety issues and address unsecured rugs, cords, and furniture in paths commonly used
Make sure there is proper lighting at all times, especially in hallways and stairs
If client uses a walker or rollator, make sure he/she knows how to use the equipment properly, it is in good condition, and is the appropriate size
Encourage the use of well-fitting shoes with rubber soles and backs
Encourage exercise to maintain strength and assist the client as needed
Observe and report to the agency any new or worsening balance problems

Encourage client to receive a flu shot every year
Assist client in scheduling flu shot appointment and accompany them to the appointment. Inform client that a flu shot can be received at a local pharmacy, not just in their PCP’s office
Document on a calendar the date client received the flu shot

Engage with client by playing cards, reading current events/stories, listening to music, and going for walks
Encourage client to talk to neighbors, friends, and family
Encourage client to attend community activities like senior centers, church gatherings, or other social events and accompany him/her
Give client the number to the Friendship Line: 1-800-971-0016
Observe and report to the agency any changes in client’s mood, such as feelings of depression or hopelessness

Assist client in keeping their medication organized and stored properly
Remind client when it is time to take their medication as prescribed
Assist client in scheduling PCP appointment and communicating their symptoms to MD
Observe and report to the agency any new or worsening pain, or if client is not taking their medication

Be aware of the client’s tolerance for activity. Do not push him/her to do more than he/she is able to. Give the client frequent rest periods and assist as needed
Remind client when it is time to take their medication or treatment as prescribed
Encourage small, frequent meals throughout the day
Assist client in scheduling PCP appointment and communicating their symptoms to MD
Observe and report to the agency any new or worsening shortness of breath
If the client uses oxygen, report to the agency any problems with equipment

Determine the client’s voiding/incontinence pattern
Develop a toileting schedule and provide frequent verbal reminders to go to the bathroom
Keep toileting devices within easy reach
If the client cannot verbalize the need to use the bathroom, look for non-verbal cues like anxiety or agitation
Promote hygiene, skin care, and infection prevention
Assist client in scheduling PCP appointment and communicating their symptoms to MD
Observe and report to the agency any changes in bladder habits, such as an increase in accidents

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